Samanaga for Dummies
Samanaga for Dummies
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The agent’s name is instantly stuffed in, even though they assigns the title, short description, and receiver. The agent can also choose the class or subcategory, the last getting exclusive to Samanage so far as we know.
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Eventually. But when compared with more simple and cleaner interfaces, even from competitors with similarly broad characteristic sets like Vivantio Professional, I discovered its crowded person interface hard to navigate.
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Luckily, the Dashboard see could be personalized, and that's something your helpdesk directors should really you should definitely put aside plenty of time and energy to do just before obtaining too deeply involved with Samanage. In fact, it could be finest for you to employ Samanage assistance through your rollout to get your team up and functioning quickly or they may miss out on many of Samanage's most effective abilities for months without having realizing it.
This main perspective is wherever most agents will invest their time and it might be thoroughly configured; crucial info which include owing dates as well as the requestor can be revealed in the leading check out, saving you from needing to click Each and every incident when triaging.
We talked to Doron Gordon, founder & CEO of Samanage, and asked him a number of inquiries that we hope expose a bit more about Samanage like a application and its job in supporting your function.
Eliminating the chaos of many Resolution necessities, Samanage prospects can confidently and simply evaluate incidents, initiatives, and property in an individual position.”
Tagging causes it to be much easier to define the product’s status and assign it to buyers and observe its efficiency. Likewise, the support desk has strong software repository. You can certainly retrieve program information, and, far more critically, detect stability bugs or unauthorized set up.
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You’ll have the capacity to examine more details on the best capabilities of Samanage later on In this particular overview. There may be also a bit devoted to our interview with the company’s CEO who answered a few of our concerns associated with the app’s usability and potential plans for its enhancement.
You will find very few companies who're positioned to serve the entire IT marketplace, from compact organizations to your Fortune five hundred, the way in which that SolarWinds and Samanage do. Mid-marketplace and smaller sized companies are underserved within the space, as present choices have a tendency to focus on elaborate company answers that need focused staff and pricey Skilled solutions engagements.
An intuitive element that get more info we noted is that in lieu of clicking a ‘Solve’ button to close a ticket–the standard in ticketing apps–you alter the ticket status to ‘Resolve’. More cumbersome, we know, but it surely’s a precaution to make sure the ticket has become double checked.
As for reviews, Samanage presents numerous possibilities such as handy reviews exhibiting statistics on incidents and also stock reports and contract studies. A chance to produce custom made experiences is usually included, which can be a boon in case you've taken the time to make custom made fields and workflows.